Terms and Conditions

TERMS AND CONDITIONS

ACCEPTANCE OF TERMS

By using the www.raikamo.com you are fully accepting the terms, conditions, and disclaimers contained herein.

These terms and conditions should be read alongside, and are in addition to, our Privacy Policy which tells you how we use your personal information.

We may update or amend these terms and conditions and other content of this Website from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on this Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

In order to make purchases on this Website you will be required to provide your name, phone number, e-mail address and any other information required and you will confirm that any information and details provided by you to us (including online registration) are true, accurate and up to date in all respects.

DISCLAIMERS AND LIMITATION OF LIABILITY

We provide the Website on an 'as-is' basis and do not guarantee that the Website will be available or fault free and do not accept any liability for any errors or omissions. We may suspend or terminate the Website without notice at any time if we feel this is necessary (for example to perform upgrades or maintenance).

We have made every effort to display as accurately as possible the colors of our products that appear on this Website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

We accept no responsibility or liability for your reliance on the Website and any reliance is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs in the website, we accept no liability for them.

We reserve all rights without limitation to all the content of this Website including without limitation all copyrights, intellectual property rights, designs, and trademark rights. Any unauthorised reproduction of any of the content of this Website is prohibitted

This Website is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Website.

You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on and pursuant to this Website. We reserve the right to deny access to any user who in our opinion is engaging in inappropriate use of this Website.

INDEMNITY

You agree to indemnify and hold raikamo.com harmless from and against all liabilities, legal fees, losses, damages, costs and other expenses in relation to any claims or action brought against raikamo.com arising out of any breach by you of these Terms and Conditions or other liabilities, without limitation, arising from your use of this Website.

GOVERNING LAW

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

TERMS OF SALE

ORDERS

All orders are subject to acceptance and availability.

From time to time some items may be available for pre-order, in which case we will accept Advance Payment for the item in order to ensure that your purchase receives priority once the item is available. In the event that we are unable to deliver any selected Advance Payment merchandise, you will be notified by email and your Advance Payment will be refunded within thirty days.

CONTRACT

Once you have placed your order, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and us will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.

PAYMENTS

All prices stated on our web Website are in £ (GBP sterling)

Buyer pays all postage / shipping charges, import duties and taxes (as required).

We are unable to advise you in relation to any import duties and taxes, and we recommend you contact the local customs office at the delivery destination in this respect.

Discount Code

Discount codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other discount code or offers, and must be redeemed by the date published, if provided.

INSURANCE AND DELIVERY

We insure each purchase until it is delivered to the delivery address provided by the buyer. All deliveries require an authorised signature from the buyer, If the buyer has specified a third party recipient who is not the buyer, (for example when sending a gift) then the buyer agrees to accept that evidence of a signature by them (or at the specified delivery address) is evidence of delivery and fulfillment of our delivery obligation.

Please note that we aim to dispatch all orders within 2 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

CANCELLATIONS

You have the legal right to cancel your order provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order. Notice of an order cancellation must be given by email to customercare@raikamo.com.

We will issue you a full refund including the shipping cost for cancelled orders. However, you will need to return the entire order to us by secure means to ensure it reaches us undamaged, at your own cost. Cancelled orders should be returned to: RAIKAMO, 58 Chetwynd Road, Studio 7, London NW5 1DJ, UK. All items must be returned in their original packaging, unused and in their original condition with all the original tags still attached.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.

RETURNS

If you wish to return your purchase you may return it for an exchange or a full refund. Goods must be returned within 14 days of dispatch. You will need to return the entire order to us by secure means to ensure it reaches us undamaged, at your own cost. Returned goods should be returned to: RAIKAMO, 58 Chetwynd Road, Studio 7, London NW5 1DJ, UK. All items must be returned in their original packaging, unused and in original condition with all the original tags still attached. Returns that are damaged, used or tampered with may not be accepted and may be sent back to the customer and/or a refund refused.